How you can support us in matters of sustainability

Our sustainability strategy is geared towards transparency. We want to reduce our greenhouse gas emissions to net zero by 2050. We also provide services that you can use to reduce your climate footprint. Our focus is on the circular economy, environmentally friendly delivery of products and support for climate projects and external organisations.

Second-hand products at Digitec Galaxus

Customers can buy both new and used products from us. The latter find their way into our store in two ways: on the one hand, via returns with minor defects in packaging, appearance or functionality. These products are tested by Digitec Galaxus and receive the «Tested Returns» label.

On the other hand, customers themselves sell used products via Galaxus or Digitec –ones they once bought here and that cost at least 20 francs. They’re marked as «Used».

Refurbished products

Refurbishing involves checking, cleaning and repairing used products to restore them to almost new condition. This extends service life, especially for electronic items.

Refurbished products are an environmentally friendly alternative to buying new. Providers generally grant a warranty of twelve months. You can find the products by entering «Refurbished» in the search bar in our store.

Flash delivery

More than half of Swiss households have the option of receiving their order on the same day as they placed it. At Galaxus and Digitec, the same-day service is called flash delivery. All flash delivery products are delivered without additional cardboard packaging and padding. Delivery by small electric vehicles also reduces impact on the environment.

Find more information on flash delivery here.

CO2 climate contribution

The extraction of raw materials, production, transportation, use and disposal of products generate greenhouse gas emissions. Here we focus on transparency and personal responsibility: we show the CO2 output for each product. And we enable our customers to make a contribution to climate protection with their purchases, which goes towards certified environmental protection projects.

Returns and recycling

On average, our customers return around 2% of the products they buy. Almost half of these are warranty cases. The other half are returns.

Seven out of ten returns are incorrectly ordered products that are sent back to us in their original packaging. After an inspection by our aftersales team, they are returned to storage and put back on sale.

Returns that can’t be resold as new are shown as «Used + Tested» in the shop. What happens with products that aren’t economically viable to reprocess or where legal regulations prevent resale? We either donate them or they're professionally recycled.

Click here to go to our sustainability overview page:

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